We just had the unfortunate luck of having to reconfigure our servers that host some of our blogs and websites. We were asked to download some SQL files to our hard drive and the reload them back to the main server. Luckily for us they were able to remotely dial into our PC’s and help us with the configuration without having to send in a tech guy which might have taken hours or even days. the host company had been using a series of Systems management tools in order to help locate the issue and get us back up and running in a short time.
After this little glitch with their SQL overload they have agreed to improve their server management and create redundant backups every 12 hours in order to preserve the integrity of the data being stored. great benefit to the end user like myself in that they can help drive the ship and you get a chance to provide direction and make sure everything is corrected. With companies like hyperic.com they offer server monitoring tools and software for small to larger businesses looking to secure their IT investment and hopefuilly avoid a meltdown with their data centers where both parties are present on the PC to be able to control the desktop.
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